...Both you and Vladimir were instrumental in the rapid and very smooth sale of my home.  Given my circumstances and the kind of help and support I needed, you went beyond my expectations. 
 
I have moved on a couple of occassions previously and they were less than satisfactory experiences.  However, you and Vladimir have been a pleasure to have as my representatives in the transactions, showing the kind of professionalism and hard work that appears to be lacking these days.  Moreover, I am immensely grateful for the hard work you performed in securing a rental location for me and my son.  I am aware the efforts you provided far outweighed the minor nominal monetary value associated with rentals.  I am touched by your sincerity and caring.
 
As my lease comes close to expiry later this year, I will look forward to asking you to represent me once more with possible purchase at that time, if not sooner. 
 
Likely you already have many positive referrals, however, if you ever need another customer reference I would be more than willing to oblige.  My gratitude once more, and hoping to maintain contact for business and friendship in the future.  All the best to you and the family.
 
Regards,
Shiv

BMO Bank of Montreal